Website Troubleshooting
Your site is broken. We figure out why and fix it properly.
Chat With UsWhat We Do
Something broke and you don't know why. White screen, plugin crash, weird errors after an update. We deal with this stuff daily. We'll find the actual problem and fix it properly.
Why This Matters
Most people start deactivating plugins one by one and hoping for the best. We start by reading the error logs. It's faster, and you end up with a real fix instead of a workaround that breaks again next week.
What that looks like in practice
The most common issues we see: white screen of death after a plugin update, sites that suddenly redirect to spam, admin login pages that stopped working, WooCommerce checkout failures, and database connection errors. We've fixed all of these hundreds of times. We also get a lot of "my developer disappeared and now something broke" situations. No judgment. We'll review the code, figure out what happened, and fix it. If there's a bigger mess underneath, we'll document it and give you a plan for cleaning it up over time instead of charging you to rewrite everything at once.
What's Included
- Critical error & WSOD recovery
- Plugin & theme conflict resolution
- Database repair & optimization
- PHP error debugging
- Broken functionality fixes
- Post-update issue resolution
Our Approach
Here's how we work through every project, step by step.
Same-day triage for critical issues (site down, hacked, data loss)
Root cause analysis through server logs, PHP traces, and database checks
A real fix for the actual problem, not a band-aid
Post-fix verification across all affected pages and functionality
Documentation of the issue and prevention recommendations
7-day support window to ensure the fix holds
Start with a diagnosis, not a guess.
The $99 diagnosis is credited in full against the fix, so finding out what is wrong costs you nothing if you go ahead.
Diagnose
You know something is wrong but not what. We find the actual cause and tell you what it takes to fix.
- Full root-cause diagnosis
- Server logs, PHP traces & database checks
- Written report in plain English
- Fixed-price quote to put it right
- Credited in full against the fix if you go ahead
- 24-hour turnaround
Fix
Something is broken and you want it working again. Diagnosis and repair together.
- Everything in Diagnose
- The actual fix, not a workaround
- Up to 4 hours of engineering time
- 48-hour turnaround
- Post-fix verification across the site
- 7-day support window
Emergency
Site down, hacked, or checkout broken. You need someone on it now, not in two days.
- Everything in Fix
- Same-day triage, front of the queue
- Site-down, malware & checkout failures
- Up to 8 hours of engineering time
- Direct engineer contact throughout
- 30-day guarantee on the same issue
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Tell us what's going on. Slow load times, security issues, a build from scratch. We'll figure out the best way to help.