WordPress Support
On-demand help when you need it. No contract, no ticket queue.
Chat With UsWhat We Do
Some teams do not need us running their whole site. They have someone technical, they just need backup — a person who already knows the setup and can pick up the jobs nobody wants to do.
Why This Matters
The alternative is hiring a freelancer fresh every time something comes up, then spending the first two hours explaining your site to them. We keep the context so you do not have to re-explain it.
What that looks like in practice
Support works differently to maintenance. Maintenance is us doing the routine work on a schedule so things do not break. Support is you having somewhere to send the things that come up — a plugin behaving oddly, a layout that broke on mobile, a client asking for a change you would rather not spend your afternoon on, a decision you want a second opinion on before committing to it. We keep a record of how your site is put together, so when you send something over we are not starting cold. Hours roll over month to month, so a quiet month is not money wasted. If something genuinely breaks we escalate it immediately rather than leaving it in a queue.
What's Included
- Direct access to an engineer who knows your site
- Plugin, theme and WooCommerce troubleshooting
- Content and layout changes you would rather not do
- Second opinion on technical decisions
- Emergency escalation when something breaks
- Hours roll over, nothing wasted
Our Approach
Here's how we work through every project, step by step.
Onboarding walkthrough so we learn how your site is built before you need us
A direct channel — email or WhatsApp — not a ticket portal
Work picked up same or next business day depending on your plan
Anything urgent escalates immediately rather than waiting its turn
Unused hours roll over to the following month
A short summary each month of what we handled
Related Services
You may also need these.
Your site could be costing you
customers right now.
Tell us what's going on. Slow load times, security issues, a build from scratch. We'll figure out the best way to help.